This policy describes how Encompass Biologics, LLC collects, uses, and shares information when you use this website and the provider portal.
Information we collect
We collect information you provide directly when you contact us, request information, or apply for a clinic account. This may include your name, email address, phone number, practice or organization name, shipping address, NPI, state license number, the topics you ask about, and the content of your message. If the NPI address is in another state, the application can include a license or address document. Contact forms, request forms, and clinic applications are stored so Encompass can respond and keep a record of what was submitted.
When you use the provider portal, we collect account details, order history, shipping addresses, and documents associated with your orders. We also collect standard technical information such as browser type, pages visited, and approximate location derived from your IP address.
How we use it
We use the information we collect to:
- Respond to inquiries from patients, providers, and partners.
- Verify provider credentials and open, maintain, and support clinic accounts.
- Process orders, arrange shipping, and provide Certificates of Analysis and other documentation.
- Communicate about products, availability, and account matters.
- Maintain the security and performance of this website and the portal.
Sharing
We do not sell personal information. We share information with manufacturers and tissue banks only as required to fulfill orders, maintain chain-of-custody records, and meet regulatory obligations; with carriers to deliver shipments; and with service providers that host this website and support our operations under confidentiality obligations. We may also disclose information when required by law.
Cookies
This website uses cookies that are strictly necessary for the provider portal to keep you signed in. We do not currently use advertising cookies. If we add analytics in the future, this policy will be updated and you will be able to manage your preferences in your browser.
Your choices
You may ask us to correct or delete the personal information we hold about you, subject to record-keeping obligations that apply to human cell and tissue products. You may opt out of non-essential communications at any time by replying to a message or contacting us. California residents have additional rights under the California Consumer Privacy Act and may exercise them using the contact details below.
Contact
Questions about this policy or your information can be sent to: